British Airways is a global airline, bringing people, places and diverse cultures closer together for more than 100 years.
Serving our community and planet is at the heart of everything we do, and we look forward to sharing our exciting sustainability
initiatives with you. The airline is the second largest UK-based carrier, based on fleet size and passengers carried, behind easyJet.
In January 2011 BA merged with Iberia, creating the
International Airlines Group (IAG), a holding company
registered in Madrid, Spain.
IAG is the world's third-largest airline group in terms of
annual revenue and the second-largest in Europe.
British Airways is the first passenger airline to have
generated more than US$1 billion on a single air route in a
It is headquartered in London, England.
Apple had launched the ‘Apple Passbook’ in 2012 and they
contacted British Airways and American Airlines to integrate
the passbook feature to make it convenient for the user to
access their Boarding passes.
British Airways app has the ticket booking option and
customer gets the e-boarding pass. But there were no
options to organise the pass anywhere in the device to
easily access the same.
Evangelist Software provided a solution to successfully
integrate the Apple passbook on British Airways app. These
make the customer journey much easier in order to scan
and store their boarding pass.
Boarding pass has been made accessible via the Apple
watch which it made the movement of the passenger faster
and avoids crowding/cluttered queues.
On integrating the wallet feature number of customer has
increased as the overall experience was improved due to
These add on to the app let customer experience much
better and allowed the Airlines to serve more customer in