A leading UK professional body for the recruitment industry partnered with Evangelist Apps to automate Microsoft Teams call and meeting analytics using Power BI, replacing manual spreadsheets with a central, real-time reporting solution.
Call Analytics
Meeting Data
Power BI
Team Insights
The client is a leading UK professional body that sets standards and supports
recruitment businesses operating across the country, representing an industry
that contributes £43 billion to the UK economy.
They provide legal advice, business support, and training to help recruiters
operate professionally and sustainably, with their logo recognised as a trusted
mark of quality and compliance.
Backed by a team of legal, compliance, policy, qualification, and account management
specialists, the organisation works closely with recruiters and employers to help their
businesses thrive.
£43B Industry
Legal Advice
Training
Compliance
The client's existing approach to tracking Microsoft Teams calls and meetings relied heavily on manual processes and spreadsheets.
Limited visibility into metrics like total calls, meetings, and call durations
No centralized system to consolidate call and meeting data across users
Call records tracked manually using spreadsheets, time-consuming and error-prone
Unstructured data made it challenging to generate actionable insights
Difficulty analysing daily meeting patterns and call distribution across teams
Lack of real-time or visual reporting to identify trends and performance
Evangelist Apps designed and delivered an end-to-end Microsoft Teams
analytics solution powered by SQL and Power BI, aligned with the client's
existing Microsoft 365 environment.
This architecture created a single, trusted source of truth for Teams call and meeting data, reducing manual effort while improving accuracy and consistency.
Integrated Microsoft Teams call and meeting data using Microsoft APIs, tested and validated via Postman for reliability and accuracy.
Automated extraction and loading of call and meeting records into a structured SQL database, eliminating manual data entry.
Built a robust data pipeline from SQL to Power BI to support self-service reporting and interactive analytics.
Developed user-friendly Power BI dashboards to provide real-time insights into communication activity and performance metrics.
The Power BI solution delivers intuitive dashboards that surface key Microsoft Teams communication metrics at both summary and user levels.
Total Calls Made
Total Meetings Organized
Total Incoming Calls
Total Outgoing Calls
Missed Calls
Average Call Duration
Calls Per Person
Meetings Per Day
The automated Microsoft Teams analytics solution has significantly improved visibility, control, and efficiency in tracking communication activity.
Reduction in Manual Effort
Replaced spreadsheet-based call tracking with automated data pipelines
Faster Reporting
Quicker access to operational insights and analytics
Centralized Reporting
Single Power BI dashboard for all call and meeting data
Improved Accuracy
Eliminated manual data entry and inconsistencies
Additional Benefits
Visualization
Data Source
Data Source
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